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bk8k keeps this policy straightforward: we collect only what your account needs to function, and we handle it with care. Access to our platform and its features depends on your local law and eligible regions.
When you open an account on bk8k, we collect the details you submit during registration — your name, contact information and the payment method you choose to fund your wallet. If you use bKash, Rocket or Bank Transfer, transaction reference data passes through our system so we can match deposits to your account and keep your ledger accurate. We do not store full payment credentials on our servers; those are handled by the respective payment processor under their own security obligations. We also collect device and session data automatically — the type of browser or mobile you use, pages visited and time spent. This helps us keep the site working correctly across different screen sizes and connection types. We do not sell this data to third parties, and we do not share it with advertisers. Cookies are used to keep your session active and to remember preferences like language and display settings. You can adjust cookie permissions through your browser, though disabling certain cookies may affect how the account area loads. All data handling under this policy is subject to the applicable laws of your jurisdiction, and availability of our services depends on local law and eligible regions.
This policy applies specifically to data collected by bk8k through your account interactions and site usage. It does not extend to third-party services you may reach from our platform. Understanding the boundaries helps you know exactly where our obligations begin and end.
This policy covers all data you submit when opening an account, logging in, updating your profile or verifying your wallet. Records created during account actions — including payment method additions — fall within its scope.
Deposit and withdrawal records linked to bKash, Rocket or Bank Transfer are covered. We hold transaction reference data to reconcile your account balance and respond to any dispute you raise through our support route.
Browsing activity on our domain — pages opened, game lobbies visited, time on site — is collected under this policy. This data is used for site performance and is not connected to your identity unless you are signed in.
Links or services outside the bk8k domain are not covered. Game studios, payment processors and any external service have their own policies. We encourage you to read those separately before sharing data with them.
You have practical options for managing the data we hold on your account. Reviewing your stored details is straightforward: log in, open the account settings section and check the profile fields shown there. If any information is out of date — a contact number, an email address or a linked payment method — you can update it directly in those fields without contacting support. For records you cannot edit yourself, such as historical transaction logs or identity documents submitted during verification, you can raise a request through our support channel and we will confirm what we hold. If you believe any record is inaccurate, let us know in writing and we will review it. We do not delete transaction history arbitrarily, as some records are required for account ledger integrity, but we will explain what we retain and why when you ask. All actions here are subject to local law and the eligible region conditions that apply to your account.
Log in and open account settings. Your profile fields, linked payment methods and submitted documents are listed there. Check them any time you need to confirm what is on file.
Update your contact information, wallet preference or display settings directly in the account area. Fields that cannot be self-edited are flagged — use the support route to request a correction.
If you have a question about what data we hold or how a specific record was created, write to our support channel with your account reference. We will respond with the details we can share under applicable law.
For data requests that go beyond standard account edits — such as a full account data summary or a formal correction — open a support ticket. Our team will handle it in line with this policy and local requirements.
If this policy raises a question you cannot resolve through your account settings, we have published support routes you can use directly. Choose the channel that suits how you prefer to communicate — the response will reference your account and the specific policy point you raised.
Open the chat window from any page on the site while signed in. Describe your data or privacy question and include your account reference so the team can pull up the correct record.
Send your privacy query to the support email address listed in the Contact section of the site. Include your registered contact detail and a clear description of what you are asking about.
The Help section in your signed-in account area contains published answers to common policy questions. Check there first — it covers data retention, wallet records and correction requests without needing to wait for a reply.
Our approach to data handling is built around what your account genuinely needs. We do not collect data speculatively, and we do not share it with parties outside the scope described in this policy.
We use session cookies to keep your account active while you navigate the site, and preference cookies to retain settings like display language. You can manage these in your browser settings. Disabling functional cookies may affect how the signed-in account area performs.
Access to your account data is restricted by your login credentials. We do not display full payment account numbers in the dashboard — only the last few digits of a linked bKash or Rocket number are shown as a reference. For Bank Transfer records, only the transaction ID appears.
We retain account and transaction records for as long as required by the applicable regulations of your jurisdiction. When records are no longer required, we remove them from active systems. You can ask what retention period applies to your specific account data through our support channel.
When this policy changes in a material way, we will note the update date at the top of this page. Continuing to use the account after a notified update means you have reviewed the revised terms. If a change affects how we use your data, we will describe it clearly in the update notice.
These are the questions we hear most often about how bk8k handles account data, cookies and your rights under this policy. If your question is not here, the support routes listed above are the next step.
We collect the information you enter during registration — name, contact detail and your chosen payment method. If you deposit via bKash, Rocket or Bank Transfer, a transaction reference is also recorded to match the deposit to your account ledger. No payment credentials are stored in full on our servers.
We do not sell your data. We share only what is operationally necessary — for example, a transaction reference passed to a payment processor so your bKash or Rocket deposit is confirmed. Game studios and external service providers operate under their own policies and receive no personal data from us.
Log in and check your account settings first — profile fields, linked payment methods and uploaded documents are listed there. For records you cannot see yourself, such as historical logs, raise a request through the live chat or email support route and we will detail what we hold.
Yes. Most fields — contact number, email, wallet preference — can be edited directly in the account settings section. Fields that are locked after verification require a support request. Write to us with your account reference and we will review the correction under the applicable rules for your region.
Cookies keep your session active and store display preferences. You can disable non-essential cookies in your browser settings at any time. Turning off functional cookies may affect the signed-in account area — some features rely on session cookies to load your wallet and transaction history correctly.
This policy applies to your use of the bk8k site wherever you access it. However, the availability of our services and the specific data obligations we hold depend on local law and eligible regions. If you are uncertain about what applies in your location, check with a local legal adviser.